Policies

Privacy and Confidentiality

The Groves complies with Data Protection and Access to Medical Records legislation. Identifiable information about a patient will be shared with others only in the following circumstances:

  • To provide further medical treatment for a patient e.g. from district nurses and hospital services.
  • To help patients receive other services e.g. from the social work department (this requires patient consent).
  • When we have a duty to others e.g. in child protection cases.
  • Anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information Policy

  • The Practice will comply with the FoI Act and sees it as an opportunity to enhance public trust and confidence in the Practice.
  • The Practice will maintain a comprehensive ‘Publication Scheme’ that provides information which is readily accessible without the need for a formal FoI Act request.
  • The Practice will seek to satisfy all FoI Act requests promptly and within 20 working days. However, if necessary we will extend this timescale to give full consideration to a Public Interest test. If we do not expect to meet the deadline, we will inform the requester as soon as possible of the reasons for the delay and when we expect to have made a decision.
  • The Practice will continue to protect the personal data entrusted to us, by disclosing it only in accordance with the Data Protection Act 1998.
  • The Practice will provide advice and assistance to requesters to facilitate their use of FoI Act. We will publish our procedures and assist requesters to clarify their requests so that they can obtain the information that they require.
  • The Practice will work with the Kingston Primary care Trust and other bodies with whom we work to ensure that we can meet our FoI Act obligations, including the disclosure of any information that they hold on our behalf.
  • The Practice will apply the exemptions provided in the FoI Act and, where qualified exemptions exist, the Practice will disclose the information, unless the balance of public interest lies in withholding it.
  • The Practice will consult with third parties before disclosing information that could affect their rights and interests. However, according to the FoI Act, the Practice must take the final decision on disclosure.
  • The Practice will charge for information requests in line with the FoI Act Fees Regulations or other applicable regulations, including the Data Protection Act 1998.
  • The Practice will record all FoI Act requests and our responses and will monitor our performance in handling requests and complaints.
  • The Practice will ensure that all staff are aware of their obligations under FoI Act and will include FoI Act education in the induction of all new staff.

About The Groves – Private Medical Services

The Groves is unique in the range and quality of services we provide here, including the full range of diagnostic services from blood analysis and onsite mammography, right through to MRI scans, an onsite pharmacy, and, in addition, more than 60 specialist practitioners who provide consultations and a wide range of treatments at The Groves. Our aim wherever possible is to diagnose and treat of all your health needs in a single visit.

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